Returns & Refunds

Last updated: 8 October 2026

Not happy with your Wellputt product? You have 30 days from your order date to return a standard product for a refund, for any reason, and we send you a free prepaid return label. Here is how it works, step by step; the seller is WELLPUTT USA INC, and our terms and conditions of sale (Article 7) give all the details.

1. Your return window

• Within 30 days of your order date: you can request a return and a refund for any standard product, for whatever reason.
• More than 30 days after your order: we can no longer accept change-of-mind returns. If your product is defective, you are still covered (see section 7), and our premium putting mats come with a lifetime warranty.

Changed your mind before your order has shipped? Contact us as quickly as possible. Once an order has shipped, it can no longer be canceled, but you can return it for free once you receive it, as explained below.

2. Eligible and excluded products

All our standard products (putting mats, training aids, accessories) can be returned within 30 days of your order date.

Custom or personalized products are made just for you and cannot be returned for a change of mind. This includes in particular:

• the personalized Wellstroke;
• the Ghost Hole Custom and the Ghost Hole 3S Custom;
• custom mats and custom putting surfaces;
• BigTilt platforms made to measure;
• any product bearing your logo, text or chosen colors.

This exclusion does not apply if one of these products is defective (section 7).

3. How to return a product

1. Request your return within 30 days of your order date. E-mail our returns team at support@wellputt.golf with your order number, or start your return request with the assistant (chatbot) on our website.
2. Get your free return label. We e-mail you a prepaid return shipping label. Please use it within one (1) month from the date we send it: after that, the label expires and the cost of returning the product is yours.
3. Pack it carefully. Return the product in its original packaging, with all its components and your proof of purchase (order number or invoice). Without the original packaging, a reconditioning fee is deducted from your refund.
4. Ship it back by courier with the prepaid label, from your nearest carrier location. Returns sent cash on delivery (COD) cannot be accepted. The return address for non-defective items is:
   WELLPUTT USA INC
   404 E Atlantic Blvd, Suite 200
   Pompano Beach, FL 33060
5. Get your refund once we have received and inspected your return (section 5).

4. Return costs and condition of the product

• Change-of-mind return within 30 days: free, with the prepaid label we send you (as long as you use it before it expires).
• Defective, damaged or non-compliant item: we always pay the return costs (section 7).

If a product comes back damaged, incomplete or showing excessive wear, a restocking fee may be deducted from your refund. Products excessively damaged or soiled by the customer cannot be refunded.

5. Refunds

Once we have received and inspected your return, we refund the price of the product to your original payment method within 15 business days. The original shipping costs of your order are not refundable. Depending on your bank, the refund may take a few more days to appear on your statement.

6. Exchanges

Would you prefer another model, another size or another Wellstroke arc? Return the product under the conditions above and place a new order for the item you want. Our team is happy to help you choose.

7. Defective, damaged or non-compliant items

If your product arrives damaged, is defective or does not match its description:

1. E-mail support@wellputt.golf as soon as possible (or use the assistant on our website), with your order number and a description of the problem.
2. If you can, attach photos or a video: they help us handle your request faster.
3. Wait for our instructions before sending anything back: we tell you how to return the product at our expense. Defective items go to:
   WELLPUTT / PhaseV – Return Services
   16240 Airport Park Drive, Suite 100, Building 2B
   Fort Myers, FL 33913
4. We replace the product or refund it, depending on product availability.

Implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, apply as provided by law. Our premium putting mats also come with a Limited Lifetime Warranty against defects in materials and workmanship, subject to the care conditions in Article 13 of our terms and conditions.

8. Need help?

Our team is here to help at every step of your return:

• by e-mail: support@wellputt.golf (please include your order number);
• through the assistant (chatbot) on our website, which can also start your return request;
• for any other question: contact@wellputt.com.

The full rules are in our terms and conditions of sale.