Terms and conditions of sale

Last updated: 8 October 2026

Seller

The Wellputt United States store (wellputt.com/us) is owned and operated by:
WELLPUTT USA INC
404 E Atlantic Blvd, Suite 200
Pompano Beach, FL 33060, United States
Customer service: contact@wellputt.com

ARTICLE 1: AREA OF APPLICATION

These general terms and conditions of sale apply to all orders placed on the Wellputt United States store (wellputt.com/us) with WELLPUTT USA INC, and are those in force on the date the order is placed. They are governed by the law set out in Article 11.

ARTICLE 2: AVAILABILITY OF PRODUCTS

Our products are offered from available stock or, if not immediately available, within the normal delivery period agreed with our suppliers. Although our standard products are generally available, some products may not be immediately available.

If one or more products become unavailable after your order, we will inform you by e-mail as soon as possible, and you may choose to wait for the product or to cancel it for a prompt and full refund of the amount paid for it. An order may be held for a few days so that all items can be shipped together. If the delay for any product is greater than 10 days, the order may be delivered in separate shipments; in this case, you will only pay for a single delivery. If you require more than one delivery address, a separate order must be placed for each address, and the delivery charges of each order will apply.

ARTICLE 3: ORDERS

All orders require prior identification of the customer. Orders are placed online on wellputt.com/us.

All orders are confirmed by e-mail, provided you have supplied a correct e-mail address, and are processed with minimum delay. Our order records serve as proof of the content and date of your order. The information you provide in your order is binding. If an incorrect address is given, WELLPUTT USA INC cannot be held responsible for the resulting delivery problems.

ARTICLE 4: PRICE

Prices are shown in US dollars (USD), excluding sales tax. Sales tax, where applicable, is calculated at checkout and shown before you confirm your order, together with delivery charges. All orders are invoiced and payable in US dollars.

Prices may be changed at any time; however, products are invoiced at the prices in force on the date of the order. Products remain the property of WELLPUTT USA INC until full payment is received, regardless of the delivery date.

ARTICLE 5: PAYMENT

The accepted payment methods are those shown at checkout. Currently, payment is made by credit or debit card through the secure Stripe payment platform. Card payments are encrypted and processed by Stripe.

Payment of the total amount of the order is required. WELLPUTT USA INC reserves the right to refuse or cancel an order from a customer with whom a payment dispute is ongoing, or in case of suspected fraud, and will inform the customer by e-mail.

ARTICLE 6: DELIVERY

Shipments within the USA are made by FedEx, with delivery within 3 to 7 business days after shipment, except in exceptional circumstances. Parcels are sent to the address provided in the order. You are notified by e-mail on the day of shipment, provided you have given a correct e-mail address.

Free shipping applies to orders over $100 within the USA, except for the state of Hawaii.

To make delivery easier, we recommend giving an address where the order can be received during business hours. If the carrier cannot deliver directly, they will leave a notice explaining how to collect or reschedule the delivery.

We recommend checking your parcel on delivery, if possible in the presence of the carrier. If a product arrives damaged or does not work as described in the accompanying instructions, please contact us as soon as possible as explained in Article 7.2.

Delivery times are average times given for information and may vary by destination. If we cannot ship your order within the time stated or, if no time was stated, within 30 days of your order, we will inform you and give you the option to cancel your order for a prompt and full refund.

ARTICLE 7: SATISFACTION OR REIMBURSEMENT

7.1 Returns of standard products (30 days)

If a standard product does not suit you, for whatever reason, you have 30 days from the date of your order to request a return and a refund by e-mail to contact@wellputt.com, with your order number. Return requests made after this 30-day period cannot be accepted, without prejudice to Article 7.2 (defective items) and Article 13 (lifetime warranty).

For a return requested within the 30 days, WELLPUTT USA INC provides a free return shipping label. The label must be used within one (1) month from the date it is sent to you. If the label expires before it is used, the cost of returning the product is borne by you.

The product must be returned by courier, in its original packaging, with all its components and proof of purchase (order number or invoice). If the product is returned without its original packaging, damaged, incomplete or showing excessive wear, a restocking fee may be deducted from your refund. Products excessively damaged or soiled by the customer will not be refunded. Returns sent cash on delivery (COD) cannot be accepted.

Once the product has been received and inspected, the price of the product is refunded to your original payment method within 15 business days. The original shipping costs of the order are not refundable.

Return address for non-defective items:
WELLPUTT USA INC
404 E Atlantic Blvd, Suite 200
Pompano Beach, FL 33060

Returns for a refund due to a change of mind are only available for standard products. Custom or personalized products are excluded, in particular:

• the personalized Wellstroke;
• the Ghost Hole Custom and the Ghost Hole 3S Custom;
• custom mats and custom putting surfaces;
• BigTilt platforms made to measure;
• any product bearing your logo, text or chosen colors.

This exclusion does not apply if one of these products is defective (Article 7.2).

7.2 Defective, damaged or non-compliant items

If a product is delivered defective, damaged or does not comply with its description, please contact contact@wellputt.com as soon as possible, with your order number and a description of the problem. Photos or videos of the problem help us handle your request faster. WELLPUTT USA INC will replace the product or refund it, depending on product availability.

WELLPUTT USA INC bears the cost of returning defective items. Please contact us before sending anything back; we will tell you how to return the product at our expense. Defective items are returned to:
WELLPUTT / PhaseV – Return Services
16240 Airport Park Drive, Suite 100, Building 2B
Fort Myers, FL 33913

Implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, apply as provided by applicable law.

ARTICLE 8: PERSONAL INFORMATION

To complete an order, we only request the information needed to process it (name, address, e-mail address, etc.); an order cannot be processed without it. How WELLPUTT USA INC collects, uses and protects your personal information is explained in our privacy policy.

Your information is shared only with the service providers we need to process your order and operate the website, such as our payment, shipping and e-mail providers. We never sell your personal information. For any question or request about your personal information, contact contact@wellputt.com.

ARTICLE 9: LIMIT OF LIABILITY

Products are described and presented as accurately as possible. Minor differences, for example in color due to screen settings, may occur. The customer is responsible for choosing the products suited to their needs and for using them in accordance with the instructions provided. Products sold on wellputt.com/us comply with the standards and laws in force in the USA.

WELLPUTT USA INC cannot be held liable for a failure to perform the contract caused by events outside its reasonable control, such as general or partial strikes in the delivery chain, flood, fire, storm, lightning, riot or accidents, or by disruptions inherent to the use of the internet, such as service interruptions or virus attacks. WELLPUTT USA INC is not responsible for the content of external websites linked from its website.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law.

ARTICLE 10: INTELLECTUAL PROPERTY

All visual (texts, photos, etc.) and audio elements of the website wellputt.com/us, as well as their underlying technology, are the exclusive property of WELLPUTT USA INC or of its respective suppliers. Any reproduction, representation or reuse, in whole or in part, for other purposes or media is strictly forbidden and may result in civil and criminal liability.

Anyone wishing to place information taken from the website on their own website must obtain explicit permission from WELLPUTT USA INC, without this implying any affiliation. Such links, including those tacitly permitted, may be withdrawn at the simple request of WELLPUTT USA INC.

ARTICLE 11: APPLICABLE LAW

Sales made on wellputt.com/us are governed by the laws of the State of Florida and applicable U.S. federal law, without prejudice to the mandatory consumer protection laws of your state of residence.

In the event of a complaint, please contact us first at contact@wellputt.com so that we can try to reach an amicable solution. If no amicable agreement is reached, the dispute will be brought before the competent courts of the United States.

If any clause of these terms becomes void or unenforceable due to a change in legislation, regulations or a court decision, the remaining clauses remain in full force.

ARTICLE 12: ACCEPTANCE BY THE CUSTOMER

By confirming your order at checkout, you accept these general terms and conditions of sale in full. The data recorded by WELLPUTT USA INC constitutes proof of the orders and transactions you have made. WELLPUTT USA INC may update these terms at any time; the version in force on the date of your order applies to that order.

ARTICLE 13: LIFETIME WARRANTY & PRODUCT CARE

WELLPUTT USA INC provides a Limited Lifetime Warranty on our premium putting mats. We guarantee that the product will be free from defects in materials and workmanship under normal and intended residential use. To keep this Lifetime Warranty valid, the customer must follow the storage and care conditions below:

• The mat must always be stored indoors in a dry, clean and climate-controlled environment. It must never be permanently exposed to outdoor elements.
• Do not leave the mat exposed to direct sunlight or continuous UV rays, as prolonged sun exposure will degrade the fibers, the backing and the printed tracking lines.
• The mat is water-resistant, not waterproof. Accidental minor spills (such as a glass of water) will not void the warranty if blotted dry immediately. However, the mat must never be flooded, soaked, left in damp environments or exposed to heavy rain.
• When not in use, the mat must be cleaned, properly rolled (not folded or creased) and stored in its original box or protective sleeve.
• The mat should only be cleaned with a gentle brush or a low-suction vacuum cleaner. The use of harsh chemicals, abrasive detergents or pressure washers will void the warranty.

This warranty does not cover damage resulting from improper storage, negligence, accidents, pets (scratching or chewing), mold due to humidity, commercial or intensive use (unless explicitly specified), or normal wear and tear over time (such as natural fiber settling or slight color fading from regular friction).

To make a warranty claim, send to contact@wellputt.com your proof of purchase, a detailed description of the issue and photos or videos. WELLPUTT USA INC reserves the right to inspect the product and to decide whether to repair or replace it.

This warranty is in addition to the implied warranties provided by applicable law. It gives you specific legal rights, and you may also have other rights which vary from state to state.

WELLPUTT USA INC, 404 E Atlantic Blvd, Suite 200, Pompano Beach, FL 33060, United States