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Answers to the most common questions about our putting mats, training aids, delivery, returns and warranty. Can’t find your answer? Our assistant and our customer care team are here to help.
Putting mats
How fast is a Wellputt putting mat?
Wellputt mats reproduce the surface and speed of a real green: 10 to 11.5 ft on the Stimpmeter, a medium-to-fast green. All our mats share the same surface and the same speed; they differ by length, training markers and games.
Their fabric is made in Europe, chosen for a consistent roll close to a real green and for durability.
Which mat length should I choose?
- 8 to 10 ft (8ft Essential, 8ft Stroke Master, 10ft Performance, 10ft Start): compact sizes for a living room or an office, and for the fundamentals.
- 13 ft (13ft Performance, 13ft Start): the most versatile size. The 13ft Performance was named Best Game Improvement Mat by My Golf Spy.
- 16 ft and longer (16ft Fitting, 26ft Performance): for long putts, fitting and stroke analysis.
- To play with friends: the Wellplay combines practice and head-to-head challenges.
See every model on the Putting mats page. To compare them all, see the mat comparison.
What are the printed markers on the mat for?
They are patented visual aids that guide your alignment, start line and pace, and they are used by the drills of the Wellputt app.
Is there a difference between the black and the green 13ft Performance?
Only the colour: same surface, same speed, same size. The green looks like a real green; the black suits modern interiors.
Care and use
The end of my mat does not lie flat. What should I do?
Roll the mat with the printed side facing outwards, starting from the end that lifts, and leave it for about an hour. If needed, leave it rolled overnight: it will lie flat the next day.
My new mat feels slow. Is that normal?
Yes. A new mat can feel slightly slow when first unrolled. Brush it in the direction of the grain and putt on it: the more you use it, the better it rolls.
Wellputt mats are made for indoor use. You can take one outside now and then in dry weather, but never leave it outdoors, in the rain or in prolonged sunlight: UV and moisture damage the fibres, the backing and the printed lines, and the lifetime warranty requires indoor, dry storage.
With a soft brush or a low-power vacuum cleaner, in the direction of the grain. Never use a steam cleaner, a pressure washer or harsh detergents: they void the lifetime warranty.
Clean and dry, rolled (never folded or crushed), printed side outwards if needed, in its original box or sleeve, in a dry, temperate room.
Wellstroke and training aids
Which Wellstroke arc should I choose?
The Wellstroke comes for right- and left-handed golfers, with several arcs (12°, 15°, 18° and more depending on the version) matching more or less curved putter paths. The 12° is the most common and suits most golfers: it is the right choice if you are unsure. To know your exact arc, the most reliable way is a session with a coach using stroke measurement equipment.
What is the difference between the Wellstroke and the Wellstroke Instinct?
Both train your putter path. The Wellstroke is the complete guide: arc, stroke length for pace, printed putter head for a square face at impact, ball position and a foot grid. The Wellstroke Instinct is a minimalist version for right- and left-handed golfers, with extra targets and no printed putter head or length markers, to train more by feel.
Can I get a personalised Wellstroke or a custom arc?
Yes: design your Wellstroke Custom online (arc, colours, finish) from the Custom products page. For an arc outside our range, e-mail custom@wellputt.com with your project.
App and the 4x45 method
Yes. The Wellputt app, free on iOS and Android, offers 54 drills to work on aim, pace and consistency, then combine them to test your performance. It tracks your progress over time and works with the markers on the mats.
A 4-week programme, 45 minutes a week, on the 13ft Performance mat with the Wellputt app. Tested by PGA coach Jonathan Mielke with 20 amateur golfers, it improved their putting performance by 42.8% on average: their putting handicap went from 25.0 to 14.3, 10.7 strokes better, and every one of them improved.
Delivery
Yes, on orders over £90.
How long does delivery take, and are there import charges?
Orders to the United Kingdom are dispatched from France. Standard delivery generally takes 4 to 9 business days, provided customs clearance is completed promptly. Our prices do not include UK VAT, customs duties or import fees: they are paid to the carrier on delivery. See our terms and conditions.
Returns and refunds
How long do I have to return a product?
You can cancel within 14 days of delivery, and we also accept returns of standard products up to 30 days after your order date. Full details: Returns and refunds.
How do I return a product, and who pays for the return?
E-mail support@wellputt.golf with your order number, or start your request with the assistant on our website; we send you the return instructions. You pay the cost of sending the goods back (we do not provide prepaid labels from the UK), except for faulty goods, whose return we cover.
No later than 14 days after we receive the goods back (or after you send proof of shipment). Within the 14-day cancellation period we refund the standard delivery costs too; after it, the original delivery costs are not refunded.
Can I cancel an order that has already shipped?
You can cancel within 14 days of delivery under the Consumer Contracts Regulations, even once the order has shipped: tell us, then return the goods.
Can I return a personalised product?
No, unless it is faulty: products made to your specifications (personalised Wellstroke, Ghost Hole Custom, custom mats and surfaces, BigTilt) cannot be returned or exchanged for a change of mind. They are still covered by your legal rights.
Can I exchange a product for another model?
Return the product under the conditions above and place a new order for the model, size or arc you want. Our after-sales team is happy to help you choose.
Warranty
What is the warranty on Wellputt mats?
Our premium putting mats come with a lifetime warranty against manufacturing defects (materials and workmanship) under normal home use. This commercial warranty is in addition to your legal rights. It requires following the care and storage conditions (see “Care and use”) and does not cover normal wear.
My product arrived damaged or has a defect. What should I do?
E-mail us as soon as possible at support@wellputt.golf (or use the assistant on our website) with your order number and a description of the problem, with photos or a video if you can. We cover the return and repair, replace or refund the product.
Custom and professional products
Yes. The Wellstroke Custom and the Ghost Hole Custom are designed online in a few minutes, in your colours. Custom putting mats and surfaces, for clubs, academies, companies or private homes, are quoted from the Putting surface page.
Do you work with golf clubs, academies and indoor golf centres?
Yes: custom putting surfaces, the BigTilt platform and products in your colours for clubs, academies, simulator centres, companies and retailers. Tell us about your project from the Putting surface page or the Contact page.
Orders and contact
The welcome code HELLO10 gives 10% off your first order, once per customer. You receive it when you subscribe to our newsletter; it does not apply to custom products.
Your tracking number is e-mailed to you when your order ships (check your spam folder). You can also find it in your account, under “Order history and details”.
Through the Contact page, by e-mail at contact@wellputt.com, or, for an order, a return or a defect, our after-sales team: support@wellputt.golf. The assistant on our website also answers your questions at any time.