Returns & Refunds

Last updated: 8 October 2026

Not happy with your Wellputt product? You can return standard products up to 30 days after your order date, for any reason. Your 14-day legal right to cancel runs from delivery and applies in full, even if it ends later than 30 days after your order. Your order is sold and shipped from France by Wellputt France SAS, so please read below how return costs and customs work; our terms and conditions of sale (Article 7) give all the details.

1. Your return periods at a glance

• Days 1 to 14 after delivery: your legal right to cancel. Under the Consumer Contracts Regulations 2013, you can cancel your order without giving a reason. You can also cancel before your order is delivered.
• After the 14-day cancellation period, up to 30 days after your order: our extended return period. Going beyond the legal minimum, we still accept returns of standard products for any reason, with the same process; send the product back new, unused and in its original packaging (otherwise reconditioning fees are deducted), and the original delivery costs are not refunded (see sections 4 and 5).
• More than 30 days after your order: once your 14-day cancellation period is over, we no longer accept change-of-mind returns. Your legal rights for faulty goods still apply (see section 7).

Your 14-day cancellation period starts on the day you (or a person you have designated, other than the carrier) receive the goods. If your order arrives in several parcels, it starts when you receive the last parcel. Our extended return period runs until 30 days after your order date.

2. Eligible and excluded products

All our standard products (putting mats, training aids, accessories) can be returned within the periods above.

Products made to your specifications or clearly personalised are excluded from the right to cancel and from change-of-mind returns. These are in particular:

• the personalised Wellstroke;
• the Ghost Hole Custom and the Ghost Hole 3S Custom;
• custom mats and custom putting surfaces;
• BigTilt platforms made to measure;
• any product bearing your logo, text or chosen colours.

Your rights are not affected if one of these products is faulty or not as described (section 7).

3. How to return a product

1. Tell us within 30 days of your order date, or before the end of your 14-day cancellation period if that is later. E-mail our after-sales team at support@wellputt.golf with your order number, or start your return request with the assistant (chatbot) on our website. You can also use the model cancellation form in the annex to our terms and conditions, but you do not have to. To cancel within the legal period, it is enough to send your message before the 14 days are over.
2. Get our instructions. We confirm your request and send you the return instructions. If you wish, we can also give you a quote for the return shipment; you are free to use the carrier of your choice.
3. Pack it carefully. Put all parts of the product in the parcel, together with your order number. For a cancellation within 14 days, the original packaging is recommended but not required. For a return during our extended return period, send the product back new, unused and in its original packaging (the Wellputt product box and the shipping box): without the original packaging, reconditioning fees are deducted from your refund.
4. Ship the parcel without undue delay and no later than 14 days after telling us about your cancellation or return, to:
   WELLPUTT / 2L Logistic – Return Services
   12 rue Alegera, Centre Européen de Fret
   64990 Mouguerre, France
5. Handle the customs side. The parcel travels from the United Kingdom to France, so you organise the export and customs formalities. Please declare the parcel as returned goods.
6. Get your refund within the time limits given in section 5.

4. Return costs and condition of the goods

• Cancellation or change-of-mind return: you pay the cost of sending the goods back. We do not provide prepaid return labels from the United Kingdom.
• Customs charges on the return are part of the return costs. If we have to pay them to receive your parcel, the amount actually paid is deducted from your refund.
• Faulty goods or goods not as described: we pay the return costs (section 7).

You can unpack and handle the goods as you would in a shop, to check what they are, their features and that they work. You are only liable for any loss in value caused by handling beyond that; in that case we may reduce your refund by that amount. For a cancellation within 14 days, no other fee is charged. For a return during our extended return period, reconditioning fees are deducted if the product comes back without its original packaging or if our logistics partner does not validate its condition.

Please note: if you refuse to pay the UK VAT and import charges when your order is delivered, the parcel is sent back to France, and the return shipping, customs and carrier fees actually incurred are deducted from your refund (Article 6 of our terms and conditions).

5. Refunds

Cancellation within the legal 14-day period: we refund everything you paid us, including the standard delivery costs of your order. If you chose a delivery method more expensive than our standard delivery, the difference is not refunded.

Return after the 14-day cancellation period (up to 30 days after your order): we refund the price of the products within 30 business days at the most after we receive and inspect them; the original delivery costs are not refunded.

For a cancellation within the legal 14-day period, the refund is made without undue delay and no later than 14 days after we receive the goods back or, if earlier, after you send us proof that you have shipped them. If your order had not been shipped yet when you cancelled, we refund you within 14 days of your cancellation. We always use the payment method of your original order, at no cost to you.

6. Exchanges

Would you prefer another model, another size or another Wellstroke arc? Return the product under the conditions above and place a new order for the item you want. Our after-sales team is happy to help you choose.

7. Faulty goods and goods not as described

Under the Consumer Rights Act 2015, you have legal rights if goods are faulty, not as described or not fit for purpose, including personalised products:

• within 30 days of delivery, you can reject the goods for a full refund;
• after that, you can ask for a repair or a replacement; if that is impossible, fails or causes you significant inconvenience, you can get a price reduction or reject the goods for a refund;
• a fault that appears within six months of delivery is presumed to have existed at delivery, unless we prove otherwise;
• you can make a claim up to six years after delivery (five years in Scotland).

What to do:

1. E-mail support@wellputt.golf as soon as you notice the problem (or use the assistant on our website), with your order number and a short description. There is no short deadline.
2. If you can, attach photos or a video: they help us handle your request faster, but they are not a condition of your rights.
3. Wait for our instructions before sending anything back: we tell you how to return the product at our expense.

Our premium putting mats also come with a lifetime commercial warranty against manufacturing defects, subject to the care conditions in Article 12 of our terms and conditions. It is in addition to your statutory rights and does not affect them.

8. Need help?

Our after-sales team is here to help at every step of your return:

• by e-mail: support@wellputt.golf (please include your order number);
• through the assistant (chatbot) on our website, which can also start your return request;
• for any other question: contact@wellputt.com.

The full rules are in our terms and conditions of sale. Nothing on this page affects your statutory rights as a consumer.