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Answers to the most common questions about our putting mats, training aids, delivery, returns and warranty. Can’t find your answer? Our assistant and our customer care team are here to help.
Putting mats
How fast is a Wellputt putting mat?
Wellputt mats reproduce the surface and speed of a real green: 3 to 3.5 m on the Stimpmeter, a medium-to-fast green. All our mats share the same surface and the same speed; they differ by length, training markers and games.
Their fabric is made in Europe, chosen for a consistent roll close to a real green and for durability.
Which mat length should I choose?
- 2.4 to 3 m (2.4m Essential, 2.5m Stroke Master, 3m Performance, 3m Start): compact sizes for a living room or an office, and for the fundamentals.
- 4 m (4m Performance, 4m Start): the most versatile size. The 4m Performance was named Best Game Improvement Mat by My Golf Spy.
- 5 m and longer (5m Fitting, 8m Performance): for long putts, fitting and stroke analysis.
- To play with friends: the Wellplay combines practice and head-to-head challenges.
See every model on the Putting mats page. To compare them all, see the mat comparison.
What are the printed markers on the mat for?
They are patented visual aids that guide your alignment, start line and pace, and they are used by the drills of the Wellputt app.
Is there a difference between the black and the green 4m Performance?
Only the colour: same surface, same speed, same size. The green looks like a real green; the black suits modern interiors.
Care and use
The end of my mat does not lie flat. What should I do?
Roll the mat with the printed side facing outwards, starting from the end that lifts, and leave it for about an hour. If needed, leave it rolled overnight: it will lie flat the next day.
My new mat feels slow. Is that normal?
Yes. A new mat can feel slightly slow when first unrolled. Brush it in the direction of the grain and putt on it: the more you use it, the better it rolls.
Wellputt mats are made for indoor use. You can take one outside now and then in dry weather, but never leave it outdoors, in the rain or in prolonged sunlight: UV and moisture damage the fibres, the backing and the printed lines, and the lifetime warranty requires indoor, dry storage.
With a soft brush or a low-power vacuum cleaner, in the direction of the grain. Never use a steam cleaner, a pressure washer or harsh detergents: they void the lifetime warranty.
Clean and dry, rolled (never folded or crushed), printed side outwards if needed, in its original box or sleeve, in a dry, temperate room.
Wellstroke and training aids
Which Wellstroke arc should I choose?
The Wellstroke comes for right- and left-handed golfers, with several arcs (12°, 15°, 18° and more depending on the version) matching more or less curved putter paths. The 12° is the most common and suits most golfers: it is the right choice if you are unsure. To know your exact arc, the most reliable way is a session with a coach using stroke measurement equipment.
What is the difference between the Wellstroke and the Wellstroke Instinct?
Both train your putter path. The Wellstroke is the complete guide: arc, stroke length for pace, printed putter head for a square face at impact, ball position and a foot grid. The Wellstroke Instinct is a minimalist version for right- and left-handed golfers, with extra targets and no printed putter head or length markers, to train more by feel.
Can I get a personalised Wellstroke or a custom arc?
Yes: design your Wellstroke Custom online (arc, colours, finish) from the Custom products page. For an arc outside our range, e-mail custom@wellputt.com with your project.
App and the 4x45 method
Yes. The Wellputt app, free on iOS and Android, offers 54 drills to work on aim, pace and consistency, then combine them to test your performance. It tracks your progress over time and works with the markers on the mats.
A 4-week programme, 45 minutes a week, on the 4m Performance mat with the Wellputt app. Tested by PGA coach Jonathan Mielke with 20 amateur golfers, it improved their putting performance by 42.8% on average: their putting handicap went from 25.0 to 14.3, 10.7 strokes better, and every one of them improved.
Delivery
Yes, on orders over €100, to every country served by our European store (European Union, Switzerland, Norway…). One exception: an order with a pack shipped to Switzerland or Norway pays a flat €34 fee.
Within Europe, standard delivery takes 3 to 7 business days after shipment. Express delivery (2 to 4 business days) may be offered at checkout.
Returns and refunds
How long do I have to return a product?
You have 14 days after delivery to withdraw, with a free return (we send you a prepaid label). After that, we still accept returns up to 30 days after your order date, with return costs paid by you. Full details: Returns and refunds.
Within the 14 days, the easiest way is the “Cancel / withdraw” button in your account (Order history and details). You can also e-mail support@wellputt.golf with your order number or use the assistant on our website. We then send you the instructions and, within the 14 days, the prepaid label.
For a withdrawal within 14 days, we refund everything you paid, standard delivery included, no later than 14 days after your request (we may wait until we receive the product or proof of shipment). For a later return, within 14 days of receiving the product. Refunds go back to the payment method used for the order.
Can I cancel an order that has already shipped?
A shipped order can no longer be cancelled, but you can return it once received, free of charge within 14 days of delivery.
Can I return a personalised product?
No, unless it is faulty: products made to your specifications (personalised Wellstroke, Ghost Hole Custom, custom mats and surfaces, BigTilt) cannot be returned or exchanged for a change of mind. They are still covered by your legal rights.
Can I exchange a product for another model?
Return the product under the conditions above and place a new order for the model, size or arc you want. Our after-sales team is happy to help you choose.
Warranty
What is the warranty on Wellputt mats?
Our premium putting mats come with a lifetime warranty against manufacturing defects (materials and workmanship) under normal home use. This commercial warranty is in addition to your legal rights. It requires following the care and storage conditions (see “Care and use”) and does not cover normal wear.
My product arrived damaged or has a defect. What should I do?
E-mail us as soon as possible at support@wellputt.golf (or use the assistant on our website) with your order number and a description of the problem, with photos or a video if you can. We cover the return and repair, replace or refund the product.
Custom and professional products
Yes. The Wellstroke Custom and the Ghost Hole Custom are designed online in a few minutes, in your colours. Custom putting mats and surfaces, for clubs, academies, companies or private homes, are quoted from the Putting surface page.
Do you work with golf clubs, academies and indoor golf centres?
Yes: custom putting surfaces, the BigTilt platform and products in your colours for clubs, academies, simulator centres, companies and retailers. Tell us about your project from the Putting surface page or the Contact page.
Orders and contact
The welcome code HELLO10 gives 10% off your first order, once per customer. You receive it when you subscribe to our newsletter; it does not apply to custom products.
Your tracking number is e-mailed to you when your order ships (check your spam folder). You can also find it in your account, under “Order history and details”.
Through the Contact page, by e-mail at contact@wellputt.com, or, for an order, a return or a defect, our after-sales team: support@wellputt.golf. The assistant on our website also answers your questions at any time.