Returns & Refunds

Last updated: 8 October 2026

Not happy with your Wellputt product? You have 14 days from delivery to withdraw from your purchase with a free return, and we still accept returns up to 30 days after your order date. Here is how it works, step by step; the seller is Wellputt France SAS, and our terms and conditions of sale (Article 7) give all the details.

1. Your return periods at a glance

• Days 1 to 14 after delivery: legal right of withdrawal. You can change your mind without giving a reason. The return is free: we send you a prepaid shipping label.
• After the legal period, up to 30 days after your order: returns still accepted. This is a commercial gesture from Wellputt. The return shipping costs are then paid by you: our after-sales team sends you a quote or shipping instructions. If your 14-day withdrawal period (counted from delivery) ends more than 30 days after your order, that legal period applies: you always keep your full right of withdrawal. For this return, send the product back new, unused and in its original packaging: otherwise, reconditioning fees are deducted from the refund (section 4).
• More than 30 days after your order: once the legal withdrawal period is over, we no longer accept change-of-mind returns. The legal guarantees still apply to a faulty or non-conforming product (see section 7).

The 14-day withdrawal period starts on the day you (or a person you have designated, other than the carrier) receive the product. If your order arrives in several parcels, it starts when you receive the last parcel. The 30-day period of the commercial gesture runs from your order date.

2. Eligible and excluded products

All our standard products (putting mats, training aids, accessories) can be returned within the periods above.

Products made to your specifications or clearly personalised cannot be returned for a change of mind (Article L221-28 3° of the French Consumer Code). This includes in particular:

• personalised Wellstroke products;
• Ghost Hole Custom and Ghost Hole 3S Custom;
• custom putting mats and surfaces;
• BigTilt platforms made to measure;
• more generally, any product configured with your logo, text or colours.

These products are still covered by the legal guarantees if they are faulty or non-conforming (section 7).

3. How to return a product

1. Let us know. During the 14-day withdrawal period, the easiest way is the "Cancel / withdraw" button in your customer account, under "Order history and details". The button is shown for 20 days after the order. You can also e-mail our after-sales team at support@wellputt.golf with your order number, make your request through the assistant (chatbot) on our website, or use the model withdrawal form in the annex to our terms and conditions. If the button is no longer shown (for example after a late delivery), e-mail, the assistant and the form are still available. After the legal period (up to 30 days after your order), let us know by e-mail or through the assistant before sending anything.
2. Get our instructions. We confirm your request by e-mail. Within the 14 days, we send you a prepaid shipping label. After the legal period, we send you a shipping quote or the instructions to send the parcel back at your own cost.
3. Pack it carefully. Put all parts of the product in the parcel, with your order number. For a withdrawal within 14 days, the original packaging is recommended but not required. For a return after the legal period, send the product back new, unused and in its original packaging (the Wellputt product box and the shipping box): without the original packaging, reconditioning fees are deducted from the refund.
4. Ship the parcel no later than 14 days after telling us about your decision. Unless our after-sales team tells you otherwise, the return address is:
   WELLPUTT / 2L Logistic – Return Services
   12 rue Alegera, Centre Européen de Fret
   64990 Mouguerre, France
5. Get your refund within the time limits given in section 5.

4. Return costs and condition of the product

• Withdrawal within 14 days: free return with the prepaid label we send you.
• Return after the legal period (up to 30 days after your order): the return shipping costs are paid entirely by you. Without the original packaging, or if our logistics partner does not validate the condition of the product, reconditioning fees are deducted from the refund.
• Faulty or non-conforming product: we always pay the return costs (section 7).

You can unpack and try your product as you would in a shop, to check what it is, its features and that it works properly. If the product comes back damaged by handling beyond that kind of test (wear, dirt, damage), the amount of this loss in value may be deducted from your refund. For a withdrawal within 14 days, no other fee is charged.

5. Refunds

Withdrawal within 14 days: we refund everything you paid, including the original delivery costs, no later than 14 days after being informed of your withdrawal. If you chose a more expensive delivery than standard delivery (Express, for example), the difference is not refunded. We may wait until we have received the product, or until you have sent us proof of shipment, before refunding you.

Return after the legal period (up to 30 days after your order): we refund the price of the returned products within 30 business days at the most after their receipt and inspection at our warehouse.

Refunds are always made with the payment method used for the order (bank card or PayPal), unless you expressly agree to another method, and at no cost to you.

6. Exchanges

Would you prefer another model, another size or another Wellstroke arc? Return the product under the conditions above and place a new order for the item you want. Our after-sales team is happy to help you choose.

7. Faulty, damaged or non-conforming products

All our products, including personalised products, are covered by the legal guarantee of conformity for 2 years from delivery and by the legal guarantee against hidden defects. If your product arrives damaged, has a defect or does not match your order:

1. E-mail us as soon as possible at support@wellputt.golf (or use the assistant on our website) with your order number and a description of the problem.
2. If you can, attach photos or a video of the defect: this helps us handle your request faster, but it is not a condition of the guarantee.
3. We tell you how to send the product back at our expense, then repair or replace it free of charge within 30 days. If that is not possible, you can get a price reduction or a full refund.

Our premium putting mats also come with a lifetime commercial warranty against manufacturing defects, subject to the care conditions in Article 12 of our terms and conditions. It is in addition to the legal guarantees and does not replace them.

8. Need help?

Our after-sales team is here to help at every step of your return:

• by e-mail: support@wellputt.golf (please include your order number);
• through the assistant (chatbot) on our website, which can also start your return request;
• for any other question: contact@wellputt.com.

The full rules are in our terms and conditions of sale. If a disagreement cannot be resolved with us, you can use the free consumer mediation service (ANM Consommation) described in Article 11 of our terms and conditions.